The Client
The world’s second largest fashion retailer H&M appointed Exclusive Contract Services to provide daytime cleaning to store locations in the east and south east of England.
The Plan
Exclusive expertise in national retail coupled to proven skills in team building and management helped to win this contract with the particular emphasis on our approach to Recruitment and Training, Reporting and Real Time access and Transparency of approach. The client requirements primarily meant that a value-add, flexible approach was required to reflect the undoubted changes with the retail world which we are all too aware of.
The Result
From a positive operational start, the client has expressed their satisfaction and happiness within our Operational review meetings at which our Senior Operators and CEO attend on a quarterly basis. Our Solutions Director, working with our client, is reviewing value adding cleaning innovations that will add further value to the contract.
"From a positive operational start, the client has expressed their satisfaction and happiness within our Operational review meetings."
