Meet The Team

Our management team is committed to delivering service excellence in an environment that engenders trust and confidence with our clients, colleagues and partners.

Jim Melvin


Having been in the industry previously, Jim left to pursue a career in sport. He has now been involved for a period of 20 years. In that time he has gained significant experience and promotion rising from Branch Management to Managing Director. Jim is a Court Assistant with the Worshipful Company of Environmental Cleaners, was a judge for some years on the National Cleanability Awards, a member of BICSc, and has twice served as a Board Director for the Cleaning and Support Services Association. He is known as being passionate about the delivery of service excellence and being very detailed in his approach to working with clients and staff. He has experience of working in many market sectors amongst which are Commercial, Media and Leisure, Retail, Public Sector, Defence and Professional Services, working alongside a great many prestigious and blue chip clients.

Debbie Lancaster


Debbie joined the Company in 2008 when Exclusive took over a large part of Sainsbury’s business, she has been working with retail giant Sainsbury’s for 20 years. Debbie has developed and grown with the Company and now manages a team of 4 Regional and 11 Area Managers which cover over 200 Stores and Distribution Centres. Debbie’s attention to detail and uncompromising approach to standards aided in the Company in being awarded ‘Best FM Contractor’ in 2009/2010. In 2013 and again in October 2015 saw Debbie and her Sainsbury’s team win The Golden Service Award for ‘Best Individual Cleaned Retail Establishment’. In 2013 for Sainsbury’s Hayes and 2015 for Sainsbury’s Telford.

Dave Emmerson


Following 25 years successful years in Retail and facilities management with Safeway, Morrison’s, Sainsbury’s and The Co-op, David decided to bring that wealth of experience as a customer into the cleaning industry with Exclusive. ‘Customer is King’ is David’s philosophy and operational style, his first approach is always to look at the situation from a customer’s perspective, which is epitomised throughout the Media & Leisure Division. Having managed cleaning contracts within large retail organisations and some of the largest cinema chains (VUE, Odeon & Empire), David’s knowledge and awareness of what is required for the big occasion is a valuable asset for both Exclusive and our customers. He is fully BICSc trained and IOSH Managing Safety certificated.

Amanda Fry


Divisional Director - Amanda has worked within the cleaning industry for 18 years and has considerable experience in contract cleaning. Working with a vast portfolio in both commercial and public sector establishments, she strives to ensure that we work in partnership with both clients and employees to provide the highest of customer service delivery. Amanda will assess and implement sales and operational activities for existing and future business ensuring all business and financial plans are fulfilled and developed. Amanda is also a qualified BICSc Assessor, holds an NVQ Level 3 in Management and an IT NVQ Level.

Lisa Hylton


Lisa joined Exclusive Contract Services in 2011, as Human Resources Director. Having gained a wealth of experience of working within the hospitality industry in various capacities both in Operations and Human Resources Management, Lisa has advised and supported businesses on employment matters, complex restructures, employment relations, recruitment, succession planning, TUPE and employment Law. Lisa works closely with the HR & Training divisions & Operations teams to develop and imbed comprehensive Exclusive people strategies, with passion and drive for improving on staff engagement practices and creating continued succession planning across the companies dispersed geographies. Lisa enjoys a challenge and as a keen runner took part in the Exclusive Triple Challenge in China 2014 helping to raise money of British Lung Foundation.

Colin Brooker

Group Training Manager

Colin has a military background within the Met police and brought a vision to Exclusive for delivering structured and accessible training programmes that support the operational demands and passion of our teams. He has been instrumental in developing our training offering to achieve results as the “Exclusive way” for learning & development.

Kevin Meighan

Group Sales & Marketing Director

Kevin has over 20 years’ experience in the Cleaning Sector at Director level in different roles across the business disciplines and across a broad range of client sectors. These sectors include Retail, Distribution, Education, Local Authority, Corporate, Hospitality and Leisure. This experience, coupled with a background of being a qualified Chartered Accountant, allows Kevin to ensure the solutions we promote and ultimately provide to our clients meet all the stakeholders needs. Kevin is a Court Assistant for the Worshipful Company of Environmental Cleaners and also a member of the Cleaning And Support Service Association Innovation and Technology Executive.

“3 in a row Golden Service Award Winners”

Kimberly-Clark, Professional Golden Service Awards

Head Office

Our Head Office is based in Hatfield, Hertford.

Address: Ground Floor Prospect Place, 85 Great North Road, Hatfield, AL9 5DA

Opening Hours: Monday – Thursday 8.00am – 5.00pm |  Friday 8.00am – 4.00pm

Contact: 01707 264400


Support Office

Our support office is based in Wokingham, Berkshire.

Address: Unit 20, Metro Centre, Toutley Rd, Wokingham, RG41 1QW

Opening Hours: Monday – Friday 9.00 – 5.30pm

Contact: 0118 978 9428


Exclusive Ireland

We have successful service operations in Ireland looking after contracts both in the Republic and Northern Ireland.